Priority response
Contract clients are prioritised when support requests are received.
Support & Warranty
Practical help, long-term system care and clear warranty protection for your OPS installation.
Practical help, long-term system care and clear warranty protection for your OPS installation.
Warranty
Equipment supplied by OPS is covered by the relevant manufacturer’s warranty. The length and terms of that cover vary by brand and product, and we can confirm the applicable warranty for any item in your system.
OPS installation labour is covered for 12 months from completion. If an issue relates to our installation work during that period, please contact us so we can investigate.
Warranty support is subject to the terms supplied with your project and the relevant manufacturer’s conditions.
Ongoing care
For clients who want faster assistance and proactive system care, an OPS support contract provides a clear route to help throughout the year.
Contract clients are prioritised when support requests are received.
Remote support is included at no extra cost.*
Compatible systems can be monitored and updated remotely to maintain reliability.
Reactive site visits are charged at a reduced contract-client rate.
A scheduled annual callout can be arranged and is charged at standard rates.
Contract cost depends on the property location and the size and complexity of the system.
*Remote support includes minor updates, such as text changes, lighting scene tweaks and other minor adjustments. It does not include substantial development work.
Request support
Provide as much detail as possible, including which part of the system is affected and when the problem began. An OPS engineer will review your request.